Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service, together with any applicable proposal, invoice, order confirmation, statement of work, scope document and the policies incorporated by reference below (collectively, the "Agreement"), form a binding agreement between you (or the business entity you represent) and My Biz Solution Limited ("My Biz Solution", "we", "us" or "our").

These Terms govern all services supplied by My Biz Solution, including access to our software platform, consultancy and advisory services, AI and business assessments, workflow and process analysis, AI opportunity identification, strategy and roadmaps, solution design, implementation and integration, bespoke Project and Build work, automations, AI agents and voice AI solutions, training, support, ongoing management and any other services agreed in writing (collectively, the "Services").

If you accept these Terms on behalf of a business or other organisation, you confirm that you have authority to bind that organisation. If you do not agree to these Terms, you must not purchase, access or use the Services.

Where a proposal, invoice, order confirmation or statement of work contains specific terms relating to scope, deliverables, fees, timing or payment for a particular engagement, those specific terms take precedence over these general Terms to the extent of any inconsistency.

Our Privacy Policy, Data Processing Agreement ("DPA") and Acceptable Use Policy apply where relevant. The Affiliate Agreement applies only where you participate in our affiliate programme.

We may update these Terms from time to time. Material changes affecting an ongoing subscription or continuing Service will be notified by email or another reasonable method before taking effect. Changes will not retrospectively alter a completed fixed-scope engagement unless agreed or required by law.

You must be at least 18 years old to purchase or use our Services.

1. Use of the Platform

1.1 Eligibility and business use

The Platform is intended primarily for business use or use in connection with a trade, craft or profession. You must provide complete, current and accurate account information and keep it updated.

1.2 Account ownership and security

The contracting business owns its Platform Account. You are responsible for keeping login credentials confidential, controlling authorised users and notifying us promptly of suspected unauthorised access or security incidents. We may disable credentials where reasonably necessary for security, legal or operational reasons.

1.3 Lawful use

You may use the Platform and Services only for lawful purposes and in accordance with this Agreement. You are responsible for your employees, agents, contractors and customers who use your account, and for obtaining all licences, permissions, consents and lawful bases required for your activities.

1.4 Privacy and data protection

Each party must comply with applicable data protection and privacy law, including the UK GDPR, Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003. Our Privacy Policy and, where we process personal data on your behalf, our DPA apply to the relevant processing.

1.5 Communications

You are responsible for ensuring that SMS, MMS, email, telephone, voice AI and other communications made using the Services comply with applicable law and regulatory requirements, including rules relating to privacy, direct marketing, consent, identification and opt-out mechanisms.

1.6 Third-party services

The Platform and other Services may rely on third-party software, telecommunications providers, AI providers, payment processors, hosting providers or other third-party services. Their availability, functionality, pricing, policies and technical requirements may change outside our control. We are not responsible for a third party's acts or omissions, but this does not affect any responsibility we cannot lawfully exclude.

1.7 Usage charges and limits

Features that incur third-party or usage costs, including SMS, email, telephony, AI, voice AI, storage or other metered services, may be rebilled in addition to subscription or service fees as stated in your order. We may apply reasonable usage limits, require an upgrade or restrict excessive use where necessary to protect the Service or manage material third-party costs.

1.8 Updates

We may update or modify the Platform and integrations. We will use reasonable efforts to notify you of material changes that significantly affect an ongoing paid Service where practicable. Purchase of a Service is not contingent on any future feature.

1.9 International and sanctions compliance

You must not use the Services in breach of applicable sanctions, export controls or other legal restrictions. If you access the Services outside the UK, you are responsible for compliance with laws applicable to your use.

2. Prohibited Uses

You must not use the Services to break the law; infringe third-party rights; exploit or harm any person; send unlawful spam or marketing; impersonate another person or organisation; gain unauthorised access; interfere with security or operation; transmit malware or harmful code; scrape, reverse engineer or replicate protected parts of the Services except where law expressly permits; or use the Services in a way that creates a material legal, security or reputational risk to My Biz Solution or its suppliers.

A serious or repeated breach may result in suspension or termination, subject to any rights that cannot lawfully be excluded.

3. Intellectual Property

3.1 Our pre-existing materials

We or our licensors own all intellectual property rights in our website, Platform, methodologies, frameworks, templates, prompts, processes, training materials, know-how, reusable components and other materials developed independently of a particular client engagement ("MBS Materials").

3.2 Client materials

You retain ownership of your pre-existing data, documents, branding, business information, processes and other materials supplied to us ("Client Materials"). You grant us a limited licence to use Client Materials only as reasonably necessary to provide the Services, comply with law and exercise our rights under the Agreement.

3.3 Consulting deliverables

Subject to payment in full, you receive a perpetual, non-exclusive, non-transferable licence to use final reports, roadmaps, solution designs and other deliverables created specifically for you for your internal business purposes. MBS Materials embedded in or used to create those deliverables remain ours. You may share final deliverables with your professional advisers and implementation suppliers where reasonably necessary for your business, provided they do not reproduce, resell or commercialise our MBS Materials.

3.4 Bespoke systems and builds

We retain ownership of our underlying MBS Materials, including our methodologies, frameworks, templates, prompts, reusable workflow structures and other components, whether or not they are used in or adapted for a particular bespoke automation, workflow, form, configuration or other system created for you ("Systems"). We remain free to use, adapt and reuse those underlying MBS Materials, including general approaches and non-client-specific configurations developed while working on your engagement, for other clients.

Unless a proposal or statement of work expressly agrees otherwise, subject to payment in full of the applicable build fee and, where relevant, maintenance of any required continuing platform subscription, you receive a perpetual licence, exclusive to you, to use the specific System built for your business for your own internal business purposes. You must not resell, sublicense, copy or permit a third party to access, replicate or reverse engineer the System except as expressly agreed in writing or permitted by law.

3.5 Feedback

If you voluntarily provide non-confidential feedback or suggestions about our Services, we may use them to improve our Services without identifying you or disclosing your confidential information.

4. Subscription Term, Cancellation and Termination

4.1 Initial subscription term

Unless your order states otherwise, subscription Services have an initial fixed term of three (3) months from activation ("Initial Term"). After the Initial Term, the subscription continues monthly until cancelled in accordance with this section.

4.2 Cancellation after the Initial Term

You may cancel a rolling monthly subscription by giving at least seven (7) days' written notice before the end of the current billing period. If notice is received later, cancellation may take effect at the end of the following billing period.

4.3 Consumers and statutory cancellation rights

Where you contract with us as a consumer and statutory cancellation rights apply, you may have a 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you expressly request that a service begins during that period, you may be required to pay a proportionate amount for Services supplied before cancellation. If a service is fully performed during the cancellation period after your express request and acknowledgement that the right to cancel will be lost on full performance, that cancellation right may cease. Nothing in these Terms removes statutory consumer rights.

4.4 Termination by us

We may suspend or terminate a Service where you commit a material breach and, where the breach can reasonably be remedied, fail to remedy it within a reasonable period after notice; where payment remains overdue following notice; where required by law; or where continued provision creates a material security, legal or operational risk. We may act immediately where the circumstances reasonably require it.

4.5 Effect of termination

On termination, access to the affected Service ends as applicable and all accrued amounts remain payable. Data will be handled in accordance with our Privacy Policy, DPA and applicable law. Clauses intended by their nature to survive termination, including confidentiality, intellectual property, payment, liability and dispute provisions, continue to apply.

4.6 Third-party subscriptions

Subscriptions contracted directly with a third-party provider must be cancelled with that provider under its own terms.

5. Fees, Tax and Payment

5.1 Fees

Fees, payment schedules and any usage charges are as stated in the applicable proposal, invoice, order confirmation or statement of work. Subscription fees are normally billed in advance; usage charges may be billed in arrears.

5.2 VAT and other taxes

My Biz Solution is not currently VAT registered and therefore does not currently charge VAT. If our VAT registration status changes, VAT will be charged only where legally required and will be shown separately on applicable invoices from the relevant effective date. Any other tax properly chargeable by law will be dealt with in accordance with applicable legislation.

5.3 Billing information

You must provide accurate billing and contact information and notify us promptly of changes.

5.4 Advance payment and refunds

Fixed-scope consultancy, assessment, advisory and Project and Build fees are payable as stated in the applicable invoice or order. Unless otherwise agreed, we may require payment in full before work begins or a date is reserved. Once work has commenced, fees for work performed or committed resources are non-refundable except where required by law or where we are unable to provide the agreed Service for reasons within our reasonable control.

5.5 Subscription and usage refunds

Subscription and usage fees are non-refundable once the relevant Service or usage has been supplied, except where required by law or expressly agreed.

5.6 Late payment — business customers

For qualifying business-to-business debts, we reserve the right to claim statutory interest, fixed compensation and reasonable recovery costs available under the Late Payment of Commercial Debts (Interest) Act 1998 and applicable regulations. Where statutory interest applies, the statutory rate is determined by law. We may suspend affected Services after reasonable written notice while undisputed amounts remain overdue.

5.7 Payment disputes

Please notify us promptly in writing if you dispute an invoice, explaining the basis of the dispute. The parties will act in good faith to resolve it. Any undisputed amount remains payable by its due date.

6. Personal Support, Support Tiers and Fair Use

6.1 Personal Support

Where included in a subscription or support plan, direct one-to-one support ("Personal Support") is limited to the allowance stated in your plan or order. Additional support may be purchased separately.

6.2 Project and Build support tiers

For bespoke builds, support is provided according to the tier confirmed in your order: Basic (platform access with no ongoing one-to-one support unless stated); Standard (the monthly support allowance and monitoring described in your order); or Bespoke Support (individually scoped ongoing services such as campaign management, voice AI management or enhanced monitoring).

6.3 Tracking

Personal Support may be tracked in five-minute increments and includes direct email, messaging, voice notes, calls, video meetings, screen shares, recorded reviews and similar direct assistance.

6.4 Self-service resources

Unless your plan states otherwise, self-service resources such as training materials, templates, knowledge resources and automated support do not count toward a Personal Support allowance.

6.5 Additional support

Unless otherwise agreed, additional one-to-one support is charged at the rate stated in your current order or published pricing. If no rate is stated, we will agree the rate before chargeable work begins.

6.6 No rollover

Unused monthly Personal Support does not roll over unless your plan expressly says otherwise.

6.7 Out-of-scope work

Implementation, custom development, substantial account changes, new automations or other work outside the agreed support scope may be separately scoped and charged even where Personal Support time remains.

6.8 Out-of-hours support

Any out-of-hours or emergency support rate will be agreed or stated in the applicable plan or order before chargeable work is undertaken, except where immediate action is expressly authorised by you.

6.9 Fair use

We may reasonably refuse or limit requests that fall outside the plan, are unlawful or unsafe, or constitute excessive use materially beyond the agreed Service.

7. Affiliate Programme

Participation in our affiliate programme is subject to approval and our separate Affiliate Agreement.

8. Consulting, Assessment and Advisory Services

8.1 Scope

This section applies to consultancy, business or AI assessments, discovery, analysis, workflow or process mapping, AI opportunity identification, readiness evaluation, strategic advice, recommendations, roadmaps, solution design, Business Brain or knowledge-foundation work, workshops and other advisory services ("Consulting Services"). The specific scope, fees and deliverables are set out in the applicable proposal, invoice, order confirmation, statement of work or other written agreement.

8.2 Nature of the engagement

Consulting Services involve professional analysis and recommendations based on information reasonably available during the engagement. The areas investigated may develop as additional information, dependencies, risks or opportunities are identified. This does not authorise us to materially expand the chargeable scope without your agreement.

8.3 What is not included

Unless expressly included in writing, Consulting Services do not include software development, system configuration, implementation, deployment, procurement of third-party software, ongoing management or technical support. Any such work will be separately scoped and agreed.

8.4 Client cooperation

You agree to provide timely access to personnel, systems, processes, documents, data and other information reasonably required to perform the agreed Consulting Services. You are responsible for ensuring, to the best of your knowledge, that information supplied is accurate, complete and not misleading and that you are authorised to provide it.

8.5 Reliance on client information

Our analysis and recommendations may depend on information supplied by you or third parties. We are not responsible for inaccuracies or omissions to the extent caused by materially incomplete, inaccurate, outdated or withheld information, restricted access or circumstances outside our reasonable control.

8.6 Deliverables and recommendations

Reports, assessments, roadmaps, recommendations, designs, estimates and specifications reflect our professional analysis at the time they are produced. You remain responsible for business decisions and for obtaining specialist legal, tax, accounting, regulatory, employment, cybersecurity or other professional advice where appropriate. We do not guarantee a particular revenue, saving, conversion rate, return on investment or other commercial outcome.

8.7 Follow-up and changes in scope

Reasonable follow-up discussions required to clarify information or complete agreed deliverables are included only to the extent stated or reasonably implicit in the agreed scope. If additional investigation or work is materially outside scope, we will tell you and agree any additional fee before undertaking it.

8.8 On-site consulting

Where an engagement includes on-site work, the applicable on-site fee and agreed travel, accommodation or other expenses will be stated in the relevant order or invoice. A date may be treated as reserved only after any required payment has been received.

8.9 Rescheduling and cancellation of on-site dates

If you ask to reschedule, we will make reasonable efforts to accommodate you. You remain responsible for non-refundable travel or accommodation costs already reasonably incurred with your approval or in accordance with the agreed engagement. If less than five (5) business days' notice is given, we may charge a reasonable rescheduling or cancellation amount reflecting reserved time that cannot reasonably be reallocated, provided the amount is fair and proportionate to our actual loss.

8.10 Confidentiality

Confidential information disclosed during Consulting Services is protected by Section 12 below.

9. AI, Automation and Voice Services

9.1 AI limitations and human oversight

AI systems, including generative AI and voice AI, are probabilistic and may produce inaccurate, incomplete or unexpected outputs. Unless expressly agreed otherwise, you remain responsible for appropriate human oversight, approval of material customer-facing content and decisions, and determining whether outputs are suitable for your intended use.

9.2 Client-approved content, rules and instructions

You are responsible for reviewing and approving material business rules, pricing, policies, scripts, knowledge sources and instructions supplied for use in an AI or automated system. We are not responsible for errors caused by inaccurate or outdated client-approved information to the extent the error results from that information.

9.3 Regulated and high-impact decisions

Unless expressly agreed following appropriate legal and risk assessment, our Services are not intended to make solely automated decisions that produce legal or similarly significant effects on individuals, or to replace regulated professional judgement.

9.4 Third-party AI providers

AI Services may depend on third-party models, telecommunications or software providers. Model behaviour, features, pricing, limits and availability may change. We will use reasonable care in selecting and configuring services within the agreed scope but cannot guarantee the continued availability or unchanged behaviour of a third-party service.

9.5 Testing and acceptance

Where we implement an AI or automation solution, the agreed scope may include testing and an acceptance process. You must reasonably participate in testing and promptly report material defects. Changes in desired behaviour or scope after acceptance are treated as change requests unless they correct a defect against the agreed specification.

10. Project, Build and Implementation Work

10.1 Scope

This section applies where we design, configure, integrate or implement bespoke systems, automations, workflows, forms, CRM functionality, AI solutions, voice AI, integrations or other technical work ("Project and Build Work"). The agreed scope and deliverables are defined in the applicable proposal, invoice, order confirmation or statement of work.

10.2 Build fee payment options

A one-off build fee may be payable upfront or, where expressly offered, spread across an agreed minimum term. If a spread-payment arrangement ends early other than because of our uncured material breach, the unpaid balance of the agreed build fee becomes due, subject to any rights that cannot lawfully be excluded.

10.3 Dependencies and client responsibilities

Delivery dates and estimates depend on timely client approvals, access, content, credentials, data, third-party availability and other stated dependencies. We are not responsible for delay caused by a dependency outside our reasonable control, but will communicate material impacts where practicable.

10.4 Change control

New requirements, automations, product lines, integrations or material changes outside the agreed scope will be separately scoped and priced and will not be undertaken as chargeable work without agreement, which may be recorded by email.

10.5 Defect correction

Unless your order states a different warranty period, we will correct without additional charge a reproducible material defect in delivered Project and Build Work reported within 30 days of delivery where the defect means the work does not materially conform to the agreed specification and is attributable to our work. This does not cover changes to your data, requirements, third-party services or changes made by you or another supplier.

10.6 Acceptance

Where an acceptance process is specified, you must review the deliverable within the stated period and identify any material non-conformity. Use of the deliverable in live operation may constitute acceptance where reasonable in the circumstances, without affecting rights relating to latent defects or rights that cannot lawfully be excluded.

11. Platform Hosting and Third-Party Software

11.1 HighLevel and hosted accounts

Where a HighLevel or similar account is supplied under our agency or reseller arrangement, the underlying platform subscription remains controlled by us or the relevant provider. Your right to use it depends on an active applicable subscription. On termination, we will provide or facilitate export of your customer and business data where technically available and subject to the DPA, applicable law and third-party platform capabilities.

11.2 Client-owned third-party accounts

Where third-party software is contracted in your name, you own or control that account and grant us access only as reasonably necessary to provide the Services. You remain responsible for third-party fees and terms unless otherwise agreed.

11.3 Third-party changes

We are not responsible for third-party price increases, outages, feature removals, API changes or policy changes outside our control. If such a change materially affects an agreed Service, we will use reasonable efforts to identify a practical alternative, which may require a revised scope or fee.

11.4 Data on hosted accounts

Where we process personal data on your behalf through a hosted account, the DPA applies. Data return, deletion and retention will be handled in accordance with the DPA, Privacy Policy, applicable law and technical constraints of the relevant platform.

12. Confidentiality

12.1 Confidential information

Each party must keep confidential non-public commercial, financial, operational, technical, security and other information disclosed by the other that is identified as confidential or would reasonably be understood to be confidential ("Confidential Information").

12.2 Permitted use and disclosure

Confidential Information may be used only as necessary to perform or receive the Services and may be disclosed only to personnel, professional advisers and authorised subcontractors who need to know it and are bound by appropriate confidentiality obligations.

12.3 Exclusions

Confidentiality obligations do not apply to information that is lawfully public without breach; already lawfully known without restriction; lawfully received from a third party without confidentiality obligation; independently developed without use of the Confidential Information; or required to be disclosed by law or competent authority.

12.4 Duration

These obligations continue after termination for as long as the information remains confidential, subject to applicable law.

13. Data Protection and Processor Terms

13.1 Roles

Each party acts as an independent controller for personal data it processes for its own business administration and legal purposes. Where we process personal data solely on your documented instructions in providing the Services, you are the controller and we are the processor unless the circumstances require a different lawful role.

13.2 Data Processing Agreement

Where Article 28 UK GDPR applies, processing is governed by our DPA, which forms part of the Agreement. The DPA identifies the subject matter and duration of processing, nature and purpose, types of personal data, categories of data subjects and the controller's rights and obligations, and includes the mandatory processor terms required by applicable law.

13.3 Minimum processor commitments

Where we act as processor, we will process personal data only on documented instructions unless required by law; ensure authorised persons are subject to confidentiality obligations; implement appropriate technical and organisational security measures; comply with applicable requirements for sub-processors; reasonably assist with data-subject rights and applicable security, breach, DPIA and regulatory obligations; at the end of processing delete or return personal data as required by the DPA and law; and provide information reasonably necessary to demonstrate compliance and permit audits as required by applicable law and the DPA.

13.4 Client responsibilities

You are responsible for establishing a lawful basis for personal data you instruct us to process, providing required privacy information, determining appropriate retention and ensuring your instructions comply with law. You should minimise or anonymise personal data supplied for consultancy and assessment work where reasonably practicable.

13.5 Sub-processors

We may use authorised sub-processors in accordance with the DPA. Where general authorisation is used, the DPA sets out the applicable notification and objection mechanism.

13.6 International transfers

International transfers of personal data will be made only where permitted under applicable data protection law and subject to any required safeguards.

14. No Reliance on General Website Information and No Guaranteed Outcomes

14.1 Website information

General information on our website, social media, training materials or marketing is provided for general informational purposes and is not legal, tax, accounting, financial or other regulated professional advice.

14.2 Professional Consulting Services

Section 14.1 does not mean that paid Consulting Services are merely general information. Paid Consulting Services will be provided with reasonable care and skill and in accordance with the agreed scope. However, business and AI recommendations necessarily involve judgement, assumptions and changing circumstances, and no particular commercial outcome is guaranteed.

14.3 Estimates and projections

Any projected savings, revenue, ROI, implementation timescale or other forecast is an estimate based on stated or reasonably apparent assumptions and is not a guarantee.

15. Service Standards and Disclaimers

15.1 Reasonable care and skill

We will provide Services with reasonable care and skill. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

15.2 Platform availability

Because software and third-party services can experience outages, maintenance and changes, we do not guarantee uninterrupted or error-free availability. We will use reasonable care in providing Services within our control.

15.3 Security

We use reasonable technical and organisational measures appropriate to the Services, but no internet-based system can be guaranteed absolutely secure.

15.4 Third-party content and links

Third-party websites, software and content are subject to their own terms. We are not responsible for third-party content or services except to the extent responsibility cannot lawfully be excluded.

16. Limitation of Liability

16.1 Liability that cannot be excluded

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of any liability that cannot lawfully be excluded or limited, or any other liability to the extent exclusion or limitation is prohibited by law.

16.2 Business customers — excluded losses

For business customers only and subject to Section 16.1, neither party will be liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or reputation, except where such loss forms part of a direct claim that cannot lawfully be excluded.

16.3 Business customers — liability cap

For business customers only and subject to Section 16.1, our total aggregate liability arising out of or in connection with a particular Service or engagement will not exceed the total fees paid or payable to us for that Service or engagement during the twelve (12) months preceding the event giving rise to the claim. Where an engagement has lasted less than 12 months, the cap is the total fees paid or payable for that engagement. This limitation applies only to the extent it is reasonable and enforceable under applicable law.

16.4 Client decisions and third-party dependencies

Subject to Sections 15.1 and 16.1, we are not responsible for loss to the extent caused by your failure to follow agreed instructions, unauthorised changes by you or a third party, inaccurate client-supplied information, or failure of a third-party service outside our reasonable control.

16.5 Consumers

The business-customer exclusions and caps in Sections 16.2 and 16.3 do not apply to a consumer to the extent prohibited by consumer law. Nothing in these Terms affects a consumer's statutory rights.

17. Suspension, Security and Malicious Use

You must not introduce malicious code, attack the Services, attempt unauthorised access or interfere with systems or data. We may take proportionate steps to protect the Services, users and data, including temporary suspension. Conduct may also constitute an offence under the Computer Misuse Act 1990 and may be reported to relevant authorities where appropriate.

18. Linking to Our Site

You may link fairly and lawfully to our public website without suggesting association, approval or endorsement where none exists. You must not frame our site or reproduce protected content without permission. We may withdraw linking permission on reasonable grounds.

19. Assignment and Subcontracting

19.1 By us

We may subcontract parts of the Services and may assign the Agreement in connection with a bona fide reorganisation, sale of business or transfer of relevant assets, provided this does not materially reduce your contractual rights. Data-processing subcontracting remains subject to the DPA.

19.2 By you

You may not assign the Agreement without our prior written consent, not to be unreasonably withheld where the proposed assignee is a legitimate successor to your business and can perform the obligations.

20. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including major telecommunications or cloud outages, natural disasters, widespread cyber incidents, industrial disputes, war, terrorism, epidemic, governmental action or failure of critical utilities, provided the affected party takes reasonable steps to mitigate the impact. Payment obligations for Services already supplied are not excused.

21. Changes, Waiver and Severability

21.1 Changes to an engagement

Material changes to a fixed-scope engagement must be agreed in writing, including by email where appropriate.

21.2 Waiver

Failure or delay in exercising a right does not waive that right.

21.3 Severability

If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary where legally permissible, or severed, and the remainder will continue in effect.

22. Entire Agreement and Order of Precedence

The Agreement comprises these Terms together with the applicable proposal, invoice, order confirmation, statement of work or other written scope and, where relevant, our Privacy Policy, DPA, Acceptable Use Policy and Affiliate Agreement.

For a particular engagement, specifically agreed terms in a proposal, statement of work, order confirmation or invoice take precedence over these Terms only in relation to the specific scope, deliverables, fees, payment schedule or timing stated there, unless the document expressly says otherwise.

For business customers, the Agreement supersedes prior discussions and understandings relating to its subject matter. Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

23. Governing Law and Dispute Resolution

23.1 Good-faith resolution

Before starting court proceedings, the parties will normally attempt in good faith to resolve a dispute through discussion for at least 30 days, unless urgent injunctive relief, limitation deadlines, debt recovery or another urgent remedy reasonably requires earlier action.

23.2 Business customers

For business customers, the Agreement and any non-contractual obligations arising from it are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

23.3 Consumers

For consumers, English law applies, but nothing in these Terms deprives you of mandatory protections of the law of the country in which you are habitually resident. Consumers may bring proceedings in any court available to them under applicable law.

24. Communications and Notices

24.1 Electronic communications

You agree that routine contractual communications may be sent electronically.

24.2 Notices to you

Notices may be sent to the email address supplied for your account or engagement. You are responsible for keeping contact details current.

24.3 Notices to us

Notices should be sent to [email protected] unless we notify you of another address.

24.4 Language

The contractual language is English.

25. Acceptance

By creating or using a Platform Account, signing or accepting a proposal or order, paying an invoice that incorporates or links to these Terms, or otherwise expressly agreeing to purchase or receive Services from My Biz Solution, you acknowledge that you have had the opportunity to read these Terms and agree to be bound by the applicable Agreement.

Where consumer law requires additional express consent or acknowledgement, including consent to begin Services during a statutory cancellation period, we will obtain that separately where required.

Contact Information

My Biz Solution Limited

Email: [email protected]

Website: www.mybizsolution.co.uk

Registered Business Address: 124 City Road, EC1V 2NX, London

Company Number: 15267796