EXAMPLE PROJECT

Lead Response, Viewing Follow-Up & Instruction Conversion System for Estate Agents

£5,800 investment | 4–6 week implementation

This project focused on fixing where estate agencies typically lose deals.

Not marketing or listings, but the gap between enquiry, viewing, and follow-up where instructions and buyers slip away.

The Challenge

✗ Portal enquiries not responded to fast enough
✗ Leads arriving outside office hours going cold
✗ Viewing follow-ups inconsistent or missed
✗ Buyers and sellers slipping through gaps in communication
✗ Negotiators spending time on admin instead of deals

In a market where the first agent to respond often wins the instruction or viewing, these delays were directly impacting revenue.

The Solution

⚡ Instant Lead Response

✓ Immediate response to all enquiries
✓ Out-of-hours coverage without extra staff
✓ Faster engagement with buyers and sellers

📅 Viewing Booking & Follow-Up

✓ Automated viewing confirmations
✓ Structured follow-up after viewings
✓ Reduced missed opportunities

📊 Pipeline Visibility

✓ Clear tracking from enquiry to offer
✓ Better visibility of active opportunities
✓ Less reliance on memory and inboxes

The goal wasn’t to add more systems. It was to make sure every enquiry, viewing, and follow-up was handled properly and consistently.

The Results

100%

Enquiries responded to

+35%

Increase in viewing conversions

+25%

Increase in instructions won

3 hrs

Saved per negotiator per day

Faster

Response and deal progression

More

Deals from existing demand

How Many Deals Are You Losing to Slow Follow-Up?

If enquiries are going cold, viewings are not converting, or follow-ups are inconsistent, the issue is rarely demand. It is usually the process behind it.

Book a Discovery Call