EXAMPLE PROJECT

Patient Retention & Booking System
for Chiropractic Clinic

£2,950 investment | 4–6 week implementation

Industry

Chiropractic

Timeline

4–6 Weeks

Clinic Size

1–3 Practitioners

The Challenge

A busy chiropractic clinic delivering excellent care was struggling with the business side of the operation. Patients were coming in, but too many were dropping off early, missing appointments, or simply not returning.

✗ Missed appointments and late cancellations disrupting the diary
✗ Patients dropping off before completing treatment plans
✗ No structured follow-up or recall system to bring patients back
✗ Front desk spending time chasing confirmations and reschedules manually
✗ Little to no consistent review generation despite happy patients

The clinic wasn’t struggling to attract patients. It was struggling to keep them engaged, rebooked, and moving through the full care journey.

The Solution

📅 Smart Appointment System

✓ Automated reminders via SMS and email
✓ Easy confirmation and rescheduling links
✓ Reduced no-shows and admin chasing

🔁 Patient Retention & Recall

✓ Automated follow-ups between visits
✓ Reactivation campaigns for inactive patients
✓ Structured care journey reminders

⭐ Review & Reputation System

✓ Automated review requests after visits
✓ Better local trust and visibility
✓ More consistent flow of fresh patient feedback

Built Around Patient Behaviour: The system was designed to keep patients engaged between appointments, reduce drop-off, and support consistent care rather than relying on memory, manual follow-up, or chance.

The Results

40%

Reduction in missed appointments

Less diary disruption and fewer gaps

+30%

Increase in patient retention

More patients staying on plan

8–10 hrs

Saved per week

Less manual chasing from the front desk

2x

Increase in Google reviews

Steadier reputation growth

More

Completed care plans

Better continuity of care

Stronger

Patient engagement

Better follow-through between visits

Losing Patients Before They Finish Treatment?

If patients are missing appointments, dropping off early, or not coming back when they should, it is rarely a marketing problem. It is usually a systems problem.

Book Free Discovery Call